Frequently Asked Questions

The following are some of the most frequent asked questions by our guests. Please review the following information that may answer some of your questions regarding Boston Shuttle and our services.

What is your service area?
We proudly offer shared ride shuttle service to the following locations including Acton, Ayer, Bedford, Billerica, Bolton, Boxboro, Burlington, Carlisle, Chelmsford, Concord, Groton, Harvard, Leominster, Lexington, Lincoln, Littleton, Lowell, Lunenburg, Maynard, Shirley, Stow, Sudbury, Tewksbury, Tyngsboro, Waltham, & Westford, MA.

Can I get a no-obligation Fare Quote before I book my reservation?
Yes, you may get a FREE, no-obligation Fare Quote online 24 hours a day – 7 days a week.

How do I book my reservation?
Since we are a reservation-based shuttle transportation company, you may book your reservation online using our secure and user-friendly online reservation system.

What if my flight is delayed?
Using FlightView we are able to track your flight and adjust your pick-up time accordingly. Rest assured … we will always have a shuttle available for your ride from the airport.

What is your Cancellation Policy?
We have a minimum 4 hour advance notice Cancellation Policy to receive a refund. Please visit our Disclaimer/Policies for more information. Please note that there is a separate Cancellation Policy for Charter Buses and Hourly Rentals versus Shared and Private services.

What type of payments do you accept?
A major credit card is required to secure your reservation. We accept all major credit cards. You may secure your reservation with the credit card . Again, all non-cancellations and no-shows will be charged the full fare.

If you require further assistance visit our Contact Us page to forward your comments, questions or concerns.

Your Safety is Our Top Priority

Why Choose Us

Family-owned and operated since 1986

Family-owned and operated!

We’ve been serving Logan Airport since 1986 and now operate at Manchester Airport as well. We take great pride in our drivers and office staff; many of whom have been with us for 10-20 years!

What You Can Expect

Fully licensed and permitted

Fully licensed and permitted

We are fully licensed and permitted – meeting all Federal and State requirements to ensure your safety. All drivers have medical physicals and cards from the Department of Transportation as well as TSA badges.

Committed to Quality

More than 25 years of experience

Getting you there safely and on time

With more than 25 years of experience, you can place your full confidence in our ability to get you where you need to go safely and on time. Our drivers are skilled, friendly and provide a pleasant experience each time.